OneView by Crown SDS
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Crown SDS has developed a transport management system in-house, with a dedicated IT team. We have created our own platform called OneView by Crown SDS, giving our customers an exceptional service.
Built from more than 35 years of logistics experience, OneView by Crown SDS gives you complete visibility across your deliveries, putting real-time tracking, proof of delivery, photographs, documentation and reporting in one place.
All the information you need is available when you need it, helping your teams respond faster, work smarter and spend less time chasing updates.
Most delivery queries start with a simple question. "Has it been delivered?" The challenge isn't usually finding the answer. It's how long it takes to get it. OneView was designed to remove that frustration, giving customers direct access to delivery information without waiting for updates from customer services or searching through emails and paperwork. Whether you're tracking a single delivery or managing thousands of consignments across multiple locations, OneView gives you a clear view of what's happening at every stage of the journey.
OneView brings together the information businesses use every day into a single platform. Access: • Live delivery tracking • Collection confirmations • Proof of delivery • Signature capture • Photographic evidence • Delivery documentation • Booking information • Historical delivery records • Operational reporting • Performance insights Everything is organised and easy to access, giving your teams instant visibility without the manual effort that often comes with managing deliveries.
Data is only useful when it tells you something meaningful. Every business has different priorities. Some focus on delivery performance. Others need compliance reporting, customer service insights, collection activity or detailed operational analysis. That's why OneView provides reporting that can be tailored to your business requirements. We work with customers to create dashboards, reporting structures and management information that support the way they operate.
Most logistics platforms are built as standard products. Customers are expected to adapt their processes to fit the software. We believe technology should work differently. Supported by Crown SDS's in-house IT development team, OneView can evolve around the needs of your business. We work closely with customers to understand operational challenges, reporting requirements and compliance needs, creating solutions that fit real-world processes rather than forcing businesses into predefined workflows.
Real results, not just better reporting
Technology should deliver measurable improvements. By combining OneView, the Crown Driver App, controlled collection processes and collaborative customer design, Crown SDS has helped customers achieve:
90% improvement in query handling efficiency
40% reduction in booking administration time
Significant reductions in customer service workload
Faster access to delivery information
Improved compliance and audit visibility
Greater operational control and transparency
Technology backed by process
Great visibility doesn't come from technology alone. It comes from combining technology with the right processes and the right people. OneView works alongside the Crown Driver App, controlled collection procedures and proactive reporting processes to create a connected logistics ecosystem. Every collection, delivery update, signature and proof point is captured digitally, helping create a complete and accurate record of every delivery journey. The result is greater transparency, improved compliance and easier access to information whenever it's required.
FAQs
OneView is Crown SDS's delivery visibility platform, providing real-time tracking, proof of delivery, delivery documentation, photographic evidence and reporting through a single portal.
Users can access live tracking, booking information, collection confirmations, proof of delivery, signatures, photographs, reporting and historical delivery records.
Yes. OneView provides real-time visibility throughout the delivery journey, allowing users to monitor progress from collection through to completion.
Yes. OneView provides instant access to proof of delivery, signature capture and photographic evidence where available.
- Contact the Crown team on: 0330 333 4400
- International Logistics Centre, Bonehill Road, Tamworth, Staffordshire B78 3HH
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