3PL Logistics - Case Study
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3PL logistics partnership
We work with many 3PLs, one that we have worked with for over 10 years, wanted to enhance the quality, control and reliability of their national distribution network. They needed greater care, improved visibility and the confidence to service more than 820 dealerships across the UK.
By moving from a pallet network to Crown SDS’ dedicated delivery model, our customer gained a more secure, customer focused and consistent operation, one that has supported their growth for over a decade.
A key strength of the partnership is the visibility provided through the Crown SDS customer portal. Their nationwide operation benefited from: • Real time tracking via the customer portal • Clear delivery status updates with live tracking updated every 20 seconds • Full operational transparency with driver tracking for digital flow compliance The customer values the ability to monitor every item in transit, enabling confident communication with their end customers.
The customer highlights the strong working relationship with the Crown SDS operations team as a major differentiator. Fast issue resolution Proactive, human communication Regular performance reviews A genuinely customer centric service This combination of people first support and operational reliability is the key reason why they choose Crown SDS.
The 3PL is committed to sustainability. Crown SDS supports this through detailed carbon reporting, enabling accurate monitoring of emissions across their distribution network and aligning with their environmental goals. Our data-led approach gives customers full control and transparency, with access to compliance and efficiency reporting for informed decision-making.
The Results
The partnership has delivered significant operational improvements: • 100% delivery performance across 820 sites • 100% Exceptional care eliminated any damage in transit • Consistent 48 hour redistribution and 72 hour returns • Exceptional visibility through the customer portal • Over 10 years of trusted collaboration • Fast, effective issue resolution • Strong working relationships built on communication and reliability • Two daily trunk loads into the Crown SDS network This uplift in care, visibility and operational precision has strengthened their national network and cemented a long standing partnership.
- Contact the Crown team on: 0330 333 4400
- International Logistics Centre, Bonehill Road, Tamworth, Staffordshire B78 3HH
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