Become part of a winning team at Crown SDS
Our success is driven by our people. As a privately owned business, we're proud of the culture we've cultivated over the last 35 years, and the way in which we've developed in-house talent combined with new expertise to become the UK's leading courier logistics business.
Become part of a winning team at Crown SDS
Our success is driven by our people. As a privately owned business, we're proud of the culture we've cultivated over the last 35 years, and the way in which we've developed in-house talent combined with new expertise to become the UK's leading courier logistics business.
We’re growing all the time, so we’re always looking to recruit proactive, friendly and driven individuals who recognise the critical importance of providing consistently brilliant customer service and collaborative team work.
We offer a great working environment and plenty of opportunities for career development in a truly fast-paced and dynamic industry.
At Crown SDS we foster a culture of honesty, innovation, inclusion, and growth, where everyone’s contribution is valued.
What we offer
Competitive salaries and holiday allowance.
Free on-site parking, and good rail/bus connections.
Staff benefits including retail discounts and private online GP appointments.
Professional development and training support.
An inclusive and supportive working environment.
Market-leading tech to help you do a great job.
Great location near numerous retailers and food outlets.
We believe in creating a vibrant, connected team culture, with regular charity events, team-building activities and celebrations that make sure we make time to have fun together and build a sense of community in the workplace.
Current vacancies
Night Shift Co-ordinator (Permanent Nights)
- Tamworth (Crown SDS - Head Office)
- TBC
- Permanent
- Expires soon
Job Detail
Crown Couriers are offering an excellent opportunity to be part of a great team environment in a rapidly growing business. To provide a cost effective, reliable, efficient and sustainable delivery service meeting the customers’ needs and in line with the Company’s objectives.
Reporting to the Night Shift Team Leader, you will be responsible for being the first point of contact for customers and drivers by phone . The role requires a high level of customer service & the ability to communicate orally as well as in writing, working off own initiative & performing consistently & efficiently. Communication will be via Telephone, email & proactive alerts. Working to achieve optimum customer satisfaction at all times.
Please note this is office contact centre based role not warehouse .
Shift pattern is 4 on 4 off 12 hour shift 7pm to 7am
Duties Include:
- To provide a consistently high standard of Customer Service to all customers
- Respond appropriately and professionally to all customer requests
- Respond appropriately and professionally to all driver requests
- Job Allocation to drivers and planning to achieve required response times to ensure Customer Satisfaction
- Maintain continuous contact with Customer and Driver during end to end process of our service provision.
- Costing of jobs for Customer and Driver
- Professional and efficient point of contact for customers and drivers via inbound/outbound calls and e mail.
- Handling of live customer complaints
- Achieve response times (SLA)
- Full awareness of real-time resource availability
- Accurate pricing of jobs for drivers and customers as per pricing process
- Maximise profit and prevent occurrence of loss making jobs
Applicant Criteria:
- Strong work ethic giving full attention to detail and accuracy
- Able to solve problems with minimal supervision
- Be able to demonstrate a strong customer focus in a fast paced environment.
- Excellent customer service skills with rapport building abilities
- Excellent communication skills especially a high standard of telephone etiquette
- Strong administration skills
- Willingness to be flexible
- Excellent interpersonal skills , with willingness to co-operate and work effectively as part of a team
- Previous customer service experience is essential
- Able to identify issues, problems and opportunities and able to practically resolve and implement corrective action as appropriate.
- Generates enthusiasm and has a positive attitude to change.
- Able to work on your own initiative and prioritise workloads
- Industry experience desired but not essential
- PLEASE NOTE VACANCY IS FOR NIGHTS SHIFTS ONLY
(SaaS) Business Development Manager
- Tamworth (Crown SDS - Head Office)
- TBC
- Permanent
- Expires Soon
Job Detail
Are you ready for the next step in your SaaS sales career? Crown SDS is looking for an experienced and talented individual to spearhead its next phase of growth following the recent launch of SDS Plus, a ground-breaking SaaS solution.
With a turnover of c.£40m and a head office in Tamworth, Crown SDS has earned an enviable reputation for customer service excellence and software innovation. Partnering with the UK’s best-loved brands in retail, manufacturing and supply chain logistics, the launch of SDS Plus has been a natural combination of our 35 years in logistics and our market-leading approach to software design.
Modular in design, SDS Plus encompasses workflow planning and asset management tools, wrapped up in a range of user-friendly interfaces for desk and field-based applications. Providing unparalleled levels of visibility and control, it enables businesses to connect related workflows so teams can deliver stronger and more consistent levels of service, compliance and productivity. With a successful soft-launch already under our belt, and a bigger market push planned for 2026, this is an amazing time to join the business.
Purpose of the role
You will be responsible for building and delivering the SDS Plus new business pipeline, providing account management support for new and existing customers, and helping to raise the brand’s profile in key markets. Bringing strong experience of SaaS sales, you will have what it takes to develop new leads, work closely with them to create detailed user requirements, and ultimately convert them in to new high value accounts.
Able to work efficiently and at pace, you’ll have strong experience of collaborating with subject matter experts (internally and client-side) to create value-adding commercial proposals, whether off-the-shelf formulations or requiring a more bespoke approach for unique operational settings.
Drawing on your networking skills and keeping a close track of market opportunities, you’ll quickly develop a strong pipeline of leads. Your success will be fuelled by your organised and efficient ways of working. You’ll manage all aspects of the new business development process, approaching new prospects and responding to new enquiries, delivering impactful customer presentations, maintaining CRM notes and proactively driving performance improvements.
This is a full time office-based role, requiring the flexibility to attend customer meetings, operational sites visits and industry events. You’ll be part of a wider Commercial team of sales, account management, marketing and product specialists, and your work will make a significant contribution to the company’s success, so there’s plenty of scope for career progression. If you are results driven with a proven track record in SaaS, particularly in logistics, we would love to hear from you.
Duties and Responsibilities
New business development
- Research, identify, forecast, plan and deliver new leads.
- Work with new leads/prospects to create new service and pricing solutions to win new business.
- Design and deliver robust plans to ensure you exceed the new revenue and profit targets.
- Work with Marketing to develop targeted awareness campaigns and supporting sales materials.
- Track customer and market/sector challenges, along with competitor activity, to focus our new business development activity and ensure it is as strong as possible.
- Take ownership for the quality, speed and breadth of response to enquiries and new quotes.
- Ensure daily, weekly, monthly and annual updates of customer records, trackers and reports.
- Provide effective and timely communication to all stakeholders of new account activities.
- Build effective relationships with colleagues in other departments.
- Maintain a detailed understanding of our services and points of market differentiation.
Strategy and best practice
- Drive continual improvement of new business and key account management processes.
- Build a detailed understanding of competitor activity to inform the product and market strategy.
- Monitor market trends to identify risks, growth streams and potential strategic partnerships to shape the new business plan and inform the commercial strategy.
- Ensure all proposals and activity adheres to relevant compliance requirements or guidelines.
- Prepare sales contracts and maintain accurate written records/CRM file notes.
Applicant Criteria
Industry experience required:
- 5yrs in a similar new business sales role, with experience in consultative sales of £m+.
- SaaS experience essential, logistics experience preferred.
- Proven experience of developing bespoke solutions requiring a high level of detail and accuracy.
- Experience of working to strict governance and compliance requirements.
Candidates must be able to demonstrate:
- Experience of developing, reporting and achieving monthly/quarterly/annual targets.
- Strong commercial acumen with a passion for delivering profitable sales.
- Proactive and ‘can-do’, resilient to change or uncertainty.
- Proven self-starter, able to forge effective relationships at all levels.
Technical skills required:
- Exceptional attention to detail.
- Highly proficient using Excel, PowerPoint and Word, and CRM/database tools.
Salary and Location:
- Full time based at our Head Office in Tamworth.
- Salary dependent on experience, plus car allowance, pension and a range of employee benefits/discounts.
- Potential for career progression (performance related).
- Flexible to travel to customer/industry events as required.
Business Manager (Strategic Partnerships)
- Tamworth (Crown SDS - Head Office)
- TBC
- Permanent
- Expires soon
Job Detail
With a turnover of c.£40m and a head office in Tamworth, Crown SDS has earned an enviable reputation for customer service excellence and software innovation. Our proprietary tech and data-driven solutions are at the heart of everything we do, and we are poised for considerable growth.
After a wave of investment to further boost our market-leading position in the van courier market, we are now looking for an experienced and talented sales leader to work in partnership with some of our largest customers, providing senior account support and delivering new sales.
Purpose of the role
A key role within our Commercial team and based at our Head Office in Tamworth, this is a fast-paced position working with some of the UK’s biggest players in retail parcel deliveries and manufacturing supply chain logistics. You will provide day-to-day account management support and analyse performance data to drive continual improvement. Using your initiative along with the tools and data available, you’ll shape key account plans that deliver tangible improvements and efficiencies to protect and grow the bottom line.
More than that, you’ll forge effective relationships and proactively identify new opportunities, building a new business growth pipeline across your portfolio. Adept at drawing on support from subject matter experts across the business, you’ll help to design bespoke van courier solutions tailored to the secure delivery of time-sensitive consignments.
A typical week will be varied, and strong time management will be key to providing the support required, from preparing for account review meetings and handling service enquiries, to developing new quotes and service proposals. There will be regular site meetings to attend across the UK, which you’ll need to juggle with the timely preparation of high-quality pitch presentations, and account performance reports aligned to action plans that protect and grow revenue.
Your career progress will have been fuelled by the efficient creation and execution of detailed account plans. Creative, driven and resilient in your approach, you’re a self-starter by nature with a ‘customer first’ mindset, known for going above and beyond when needed, and taking pride in the tangible impact your work has on your role’s KPI’s.
This is a full-time role, with considerable flexibility required to visit operational sites across the UK. If you are results driven, ‘can do’ and have a proven track record in managing valuable customer accounts to achieve great service outcomes, we would love to hear from you!
Duties and Responsibilities
Account Management
- Research, identify, forecast, plan and deliver customer account targets and win new business.
- Produce and implement robust customer plans and service improvement recommendations to ensure your portfolio exceeds the revenue and growth targets.
- Work with subject matter experts to create new service solutions and win new business.
- Create and convert a pipeline of growth opportunities across existing customers.
- Work with Marketing to develop targeted awareness campaigns, case studies and testimonials to support customer retention and new business development.
- Build a detailed understanding of customer strategy, industry challenges and track competitor activity to ensure your proposals are as effective as possible.
- Take ownership for the speed/quality of delivery against account plans and all communications.
- Ensure daily, weekly, monthly and annual updates of customer records, trackers and reports.
- Provide effective and timely communication to all stakeholders of account activities.
- Maintain a detailed understanding of our services and points of market differentiation.
Strategy and best practice
- Drive continual improvement of key account management and new business processes.
- Monitor trends to identify risks and opportunities, and inform the commercial strategy.
- Ensure all proposals and documents adhere to all relevant regulatory compliance requirements, and established rules and guidelines.
- Prepare sales contracts and maintain accurate written records/CRM file notes.
Applicant Criteria
Industry experience required:
- 5-10yrs account management experience in a similar role (logistics experience preferred).
- Proven experience of developing bespoke solutions requiring a high level of detail and accuracy.
- Experience of working within strict governance and compliance standards.
Candidates must be able to demonstrate:
- Experience of developing, reporting and achieving monthly/quarterly/annual targets.
- Experience in consultative sales of £m+ operational, technical and service efficiency solutions.
- Strong commercial acumen with a passion for delivering excellent service and new growth.
- Ability to build rapport across departments and negotiate at a senior level.
- Proactive by nature, with a positive can-do attitude, resilient to change and uncertainty.
Technical skills required:
- Fluent English essential, with exceptional attention to detail across all communications.
- Highly proficient using Excel, PowerPoint and Word, and CRM/database tools.
Salary and Location:
- Full time based at our Head Office in Tamworth, with frequent travel to customer/industry events as required (full driving licence essential).
- Salary dependent on experience, plus car allowance, pension and other benefits.
Business Development Manager
- Tamworth (Crown SDS - Head Office)
- TBC
- Permanent
- Expires Soon
Job Detail
Are you ready to take the next step in your sales career with a fast-paced and dynamic market leader? Crown SDS is offering an excellent opportunity for a driven and talented individual to join their rapidly growing business as it enters a new phase of growth. Over the last 35 years, Crown has earned an enviable reputation for customer service excellence and innovation in the van courier and logistics markets.
With a turnover of c.£40m and 70 staff based at our head office in Tamworth, we work in partnership with the UK’s best-loved brands across retail, automotive, healthcare, engineering and construction and supply chain logistics, to provide time-critical van courier solutions across thousands of routes nationwide.
Purpose of the role
This is an exciting role where you will be responsible for building and managing the new sales pipeline, and raising the profile of Crown SDS in our target markets. You will have strong experience of identifying new prospects, developing logistics solutions and working at pace to win new business. Working within the wider Commercial team of sales, account management, marketing and product specialists, you will also collaborate with colleagues in IT and Service Delivery to create bespoke solutions and successfully onboard new customers.
Drawing on your industry network and keeping track of market opportunities, you’ll spot growth potential and quickly develop a strong pipeline of leads, growth prospects and new accounts.
Your success will be fuelled by your organised and efficient ways of working. A typical week will see you manage all aspects of the new business development process, from setting targets, responding to new enquiries, undertaking outreach calls, capturing high quality CRM notes, delivering impactful customer presentations, and developing performance reports.
This is a full time office-based role, requiring the flexibility to attend customer meetings, operational sites visits and industry events across the UK. Your work will make a significant contribution to the company’s success, with the potential for performance-related career progression. If you are results driven with a proven track record in delivering new sales growth, we would love to hear from you.
Duties and Responsibilities
New business development
- Research, identify, forecast, plan and deliver new leads.
- Work with new leads/prospects to create new service and pricing solutions to win new business.
- Design and deliver robust plans to ensure you exceed the new revenue and profit targets.
- Work with Marketing to develop targeted awareness campaigns, case studies, testimonials, sales materials and presentations.
- Build a detailed understanding of customers, market/sector challenges and competitor activity.
- Take ownership for the quality, speed and breadth of response to enquiries and new quotes.
- Ensure daily, weekly, monthly and annual updates of customer records, trackers and reports.
- Provide effective and timely communication to all stakeholders of new account activities.
- Build effective relationships with colleagues in other departments.
- Maintain a detailed understanding of our services, bespoke solutions and points of market differentiation.
Strategy and best practice
- Drive continual improvement of new business and key account management processes.
- Monitor market trends to identify risks, growth streams and potential strategic partnerships to shape the new business plan and inform the commercial strategy.
- Ensure all proposals adhere to all regulatory compliance requirements and established rules or guidelines.
- Prepare sales contracts and maintain accurate written records/CRM file notes.
Applicant Criteria
Industry experience required:
- 5yrs in a similar new business sales role.
- Experience in consultative sales of £m+ operational, technical and service efficiency solutions.
- Proven self-starter, able to forge effective relationships at all levels.
- Proven experience of developing bespoke solutions requiring a high level of accuracy, working with a high level of operational and financial detail.
- Experience of working to strict Governance and Compliance requirements.
Candidates must be able to demonstrate:
- Experience of developing, reporting and achieving monthly/quarterly/annual targets.
- Strong commercial acumen with a passion for delivering profitable sales.
- Proactive and ‘can-do’, resilient to change and uncertainty.
Technical skills required:
- Fluent English essential.
- Exceptional attention to detail.
- Highly proficient using Excel, PowerPoint and Word, and CRM/database tools.
Salary and Location:
- Full time based at our Head Office in Tamworth.
- Salary dependent on experience, plus car allowance, pension etc.
- Frequent travel to customer/industry events as required (full driving licence essential).
Digital Marketing Specialist (Brand and Growth Performance)
- Tamworth (Crown SDS - Head Office)
- TBC
- Permanent
- Expires soon
Job Detail
Over the last 35 years, Crown has earned an enviable reputation for customer service excellence and innovation in the van courier and logistics markets, with sales today of c.£40m.
Based in the Midlands, Crown provides van couriers for thousands of routes nationwide, working with some of the UK’s best-loved brands in the logistics sector. This is an exciting role for a Digital Marketing specialist to support our ambitious growth plan to lead and drive the brand presence in the digital marketing world.
Roles and Responsibilities to include;
- Develop and execute digital marketing strategies to increase brand appeal to our key audiences and improve the digital brand experience, aligned to the business’s service improvement and growth plans.
- Develop a roadmap and implement structured plans encompassing web, social media and CRM, to serve effective and targeted comms to strengthen brand appeal and relationships with key stakeholders in support of our growth targets.
- As the digital marketing champion, drive-up standards in how we use each channel to optimal effect, from positioning the brand and targeting key audiences, to building awareness that delivers conversion and retention gains.
- Collaborate with teams across the business to devise and implement initiatives that will improve the effectiveness of our digital marketing channels.
- Set stretching KPIs, putting measurement and reporting in place to track digital marketing performance.
- Build a testing programme to drive continual improvements, selectively applying champion/challenger activity, rolling out as appropriate and adapting activities to improve performance.
- Adopt a data-driven approach, using performance insights to identify trends, create forecasts, set targets, build performance reports and analyse ROI impact.
- Proactively identify efficiency and optimisation improvements, managing budgets and suppliers effectively.
- Build and protect the brand by ensuring all digital marketing activity remains aligned to the agreed tone and identity.
Candidate Criteria
- Min 2yrs experience in B2B or B2C digital marketing.
- Highly competent in digital marketing, with technical knowledge across digital channels, platforms, systems, PPC/SEO and tools including Google Analytics/Adwords, WordPress/CMS, CRM, testing, tracking and reporting.
- Highly capable and motivated to achieve ambitious targets, due to a data-informed and diligent approach, with strong analytical skills and advanced level of creative and technical skills.
- Experience of collaborating at all levels, bringing new ideas in to the mix and presenting formal recommendations to senior colleagues.
- Strong command of key performance metrics relevant to digital marketing.
- Outstanding copywriting and creative skills, with high attention to detail.
- A strategic mindset with a reputation for making swift progress coupled with quality.
- Committed to personal career development.
- An appreciation of the challenges (e.g. technical, creative, commercial, competitive) to consider when creating content and campaigns.
Register your interest in working at Crown SDS
If you can’t see a suitable role right now, you can still submit your CV to us on a speculative basis. With your permission, we will keep it on file and contact you when a suitable position becomes available. We will never share your details with third parties, please see our privacy policy for more information.