Privacy Policy
SELF-EMPLOYED DRIVERS
This Privacy Policy was last updated on 1st August 2024
- INTRODUCTION
1.1 This Privacy Policy (together with any other policies or documents referred to in it) applies to the data processing activities undertaken by the following group of companies (in each case referred to throughout this Privacy Policy as “we”/“us”/“our”):
Company Name: | Registered Company Number: | Registered Office: |
Logistics Solutions Limited (“LSL”) | 13144632 | International Logistics Centre, Bonehill Road, Tamworth, Staffordshire, B78 3HH |
SoonAs Solutions Limited (“SSL”) | 13149258 | International Logistics Centre, Bonehill Road, Tamworth, Staffordshire, B78 3HH |
Crown Couriers Limited (“CCL”) | 02765680 | International Logistics Centre, Bonehill Road, Tamworth, Staffordshire, B78 3HH |
1.2 This Privacy Policy (together with any other policies or documents referred to in it) applies to self-employed drivers only and describes the type of information that we collect from you (“you/your“).
1.3 Whether you are applying to CCL to be a self-employed courier driver to provide services on behalf of CCL or applying to SSL to become a verified driver on our delivery and collection apps known as “SoonAs Driver” and “CrownSDS Driver“, or in each case simply enquiring with us (irrespective of whether you proceed to submit an application), this Privacy Policy sets out how that information may be used or disclosed by us and the safeguards we use to protect it.
1.4 We have drafted this Privacy Policy to be as clear and concise as possible. Please read it carefully to understand how we will collect and use your data.
1.5 If you have any comments on this Privacy Policy, please email them to privacy@crowncouriers.co.uk.
1.6 You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact our Privacy Manager (details of which are set out in paragraph 2.3 below) in the first instance.
1.7 For details of the personal information we collect about you via the websites and/or applications that we operate and own, and how that information is used and shared with other parties (including any customers of the SoonAs application), please refer to our Website Privacy Policy https://www.crownsds.com/privacy-policy
- WHO WE ARE
2.1 SSL and CCL are a wholly owned subsidiaries of LSL.
2.2 The relevant group entity that you apply to as a self-employed driver is the data controller for the purposes of the Data Protection Legislation (as defined in paragraph 2.4 below) and shall be responsible for your personal data. When this Privacy Policy uses the term “we”, it refers to that entity.
2.3 Our representative Privacy Manager (who is responsible for overseeing questions in relation to this Privacy Policy) can be contacted at privacy@crowncouriers.co.uk.
2.4 We respect your right to privacy and will only process personal information about you in accordance with the “Data Protection Legislation” which for the purposes of this Privacy Policy shall mean: (i) the UK General Data Protection Regulation (“UK GDPR”), as amended or updated from time to time and then (ii) any successor legislation to the UK GDPR or the Data Protection Act 2018 and other applicable privacy laws.
- WHAT WE MAY COLLECT
3.1 “Personal data”, or “personal information”, means any information about an individual from which that person can be identified. It does not include data which does not relate to an identified or identifiable natural person or to personal data rendered anonymous in such a manner that the data subject is no longer identifiable.
3.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username, email address and phone number, a photograph of you and a copy of your driver’s licence or passport.
- Vehicle Data includes vehicle registration plate and insurance policy details (which may contain Identity Data).
- Contact Data includes billing address, invoicing address, email address and telephone numbers.
- Financial Data includes bank account details.
- Profile Data includes your username and password.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- Customer Feedback includes any feedback, concerns or allegations raised by our customers relating to you.
3.3 We do not collect any Special Categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We do collect information about criminal convictions and offences, such DBS assessments and DVLA vehicle licence checks in the event that Customer Feedback indicates suspicion of criminal activity.
3.4 In some instances, it may be appropriate for us to combine your information with other information that we may be holding about you, such as combining your name with your geographic location or your browsing or purchasing history.
3.5 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
- OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
4.1 In accordance with our obligations under UK GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights.
4.2 We will only process your personal data if at least one of the following basis applies:
(a) you have given consent to the processing of your personal data for one or more specific purposes;
(b) the processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
(c) the processing is necessary for compliance with a legal obligation to which we are subject;
(d) the processing is necessary to protect the vital interests of you or of another natural person;
(e) the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
(f) the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our financial payments, or our customer’s legitimate interests in the investigation and prosecution of criminal activity, except where such interests are overridden by the fundamental rights and freedoms of the data subject, in particular where the data subject is a child.
- HOW WE MAY COLLECT AND USE YOUR PERSONAL DATA
5.1 We (or third party data processors, agents and sub-contractors acting on our behalf) may collect, store and use your personal information by way of different methods to collect data from and about you including through direct interactions. You may give us your information when you submit an enquiry to us, during the application process and/or in the course of your general relationship with us. This includes personal data you provide when you:
(a) submit an enquiry to us about how you can provide services on CCL’s behalf or to customers via the SSL “SoonAs Driver” application;
(b) disclose information to us as part of the applicable application process;
(c) use any applications or websites owned by and operated by us (please refer to our Website Privacy Policy https://www.crownsds.com/privacy-policy/ for details about this;
(d) request jobs or marketing to be sent to you; and/or
(e) give us some feedback.
5.2 We may use this personal information in the following ways:
(a) to make a decision about your application to be a verified driver;
(b) to contact you to verify whether you wish to complete an application or enquiry which you have started;
(c) ascertaining fitness to work;
(d) to monitor your use of our information and communication systems to ensure compliance with our policies;
(e) to investigate or take other action in connection with suspected criminal activity (including sharing information with our customers in connection therewith);
(f) to prevent fraud; and
(g) making arrangements for the termination of your engagement with us.
- MARKETING
6.1 We would like to send you information about our products and services which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS), automated call or mobile push notifications.
6.2 We will ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register for the first time, or tick the relevant box within your profile settings.
6.3 If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
(a) contacting us / privacy@crowncouriers.co.uk;
(b) using the ‘unsubscribe’ link in emails or ‘unsubscribe’ in the mobile text;
(c) updating your marketing preferences on our website at
https://www.crownsds.com/privacy-policy/
6.4 For more information on your rights in relation to marketing, see ‘Your Rights’ below.
- TRANSFER OF YOUR INFORMATION OUT OF THE UK AND EEA
7.1 We may transfer your collected data to storage outside the United Kingdom (UK). If we do store or transfer data outside the UK, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the UK GDPR.
7.2 Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
(a) we may transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data; or
(b) where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
7.3 Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
- KEEPING YOUR PERSONAL INFORMATION SECURE
8.1 Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Website. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
8.2 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8.3 We have implemented security measures such as a firewall to protect any data and maintain a high level of security.
8.4 Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts.
8.5 If we give you a password upon registration on any applications or websites owned by and operated by us, you must keep it confidential. Please do not share it.
8.6 We will keep personal data for as long as is necessary to fulfil the purposes we collected it for. We may however be required to retain personal data for a longer period of time to ensure we comply with our legislative and regulatory requirements. We review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to and to determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means.
- DISCLOSING YOUR PERSONAL INFORMATION
9.1 We may share your personal information with the following cases:
(a) other businesses in our group (including LSL, SSL and CCL) to enable each member of our group to contact you about opportunities to drive for them. For example, if you have enquired about becoming a self-employed driver for CCL, but do not proceed to submit a full application, we may retain the personal information that you submitted to us and transfer such information to SSL on the basis that the “SoonAs Driver” or “CrownSDS Driver” application may be of interest to you;
(b) other businesses in our group (including LSL, SSL and CCL) where this is necessary for group planning and operational purposes or where we process the information using shared infrastructure
(c) third parties to protect against fraud or credit risks;
(d) our customers, where they have a legitimate interest in taking action to pursue the prosecution of alleged or suspected criminal activity; and/or
(e) other third parties if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
9.2 We may also disclose your personal information to third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.
9.3 We may contract with third parties to help us run our business. In some cases, the third parties may require access to some or all of your data. The third parties we may share your personal information with will ultimately depend upon which of our companies you are working with – for example, we may only share certain information with certain third parties if you are engaged by CCL. Similarly, we may only share certain information with certain third parties if you are verified for the SSL “SoonAs Driver” or “CrownSDS Driver” applications. The third parties that we may share your personal information with, and details of their privacy policies, are set out below:
Third Party service-providers | Third Party Links |
The Rocket Science Group LLC (t/a Mailchimp) | |
Ten10 Solutions Limited | |
SEMrush Inc. | |
SEOmoz, Inc. | |
Professional advisers | N/A |
HM Revenue & Customs, regulators and other authorities | N/A |
9.4 Where any of your data is shared by us, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under Data Protection Legislation and the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- YOUR RIGHTS
10.1 Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
10.2 Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our representative Privacy Manager (whose details are contained in paragraph 2 of this Privacy Policy) in writing.
10.3 No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
10.4 What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
10.5 Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.
To withdraw your consent, please contact our representative Privacy Manager. Once we have received notification that you have withdrawn your consent, we will no longer process your personal information and, subject to paragraph 8), we will dispose of your personal data securely.
Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
10.6 If you would like to exercise any of your legal rights, please:
(a) contact us at privacy@crowncouriers.co.uk;
(b) let us have the information that we ask for to enable us to identify you;
(c) let us have proof of your identity and address (e.g. a copy of your driving licence or passport and a recent utility or credit card bill); and
(d) let us know the information to which your request relates.
- AUTOMATED DECISION-MAKING AND PROFILING
11.1 In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge such decisions under Data Protection Legislation, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.
11.2 The right not to be subject to decisions based solely on automated data processing if the decisions produce legal (or similarly significant) effects does not apply in the following circumstances:
(a) the decision is necessary for the entry into, or performance of, a contract between you and us and appropriate measures are in place to safeguard your rights;
(b) the decision is authorised by law; or
(c) you have given you explicit consent.
11.3 Where we use your personal data for profiling purposes, the following shall apply:
(a) clear information explaining the profiling will be provided, including its significance and the likely consequences;
(b) appropriate mathematical or statistical procedures will be used;
(c) technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
(d) all personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.
Dedicated Deliveries
Phone
0330 333 4400
24/7 service centre with knowledgeable & trained call handlers.
info@crownsds.com
We'd love to hear from you, whether it's feedback or an enquiry.
Location
International Logistics Centre, Bonehill Road, Tamworth, Staffordshire, B78 3HH
Nationwide control centre, serving businesses across the UK.